Hey Carrie,
Thanks so much for letting us know about this. We're sorry to hear that you had such trouble with the fit of the Riley.
We will be sure to take your feedback into consideration, but if you would like to give another size or another product a go, we are always here to help! Please feel free to reach out to our customer happiness team over at hello@lucyandyak.com anytime.
All the best,
Ella